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BPM is the most effective discipline of business management

Pedro Robledo, BPM and digital transformation expert

The management of payment delay, control debt, control of margins, risk management, cost reduction, optimization of resources and compliance are priority areas for companies to be more agile ( change faster), effective (saving), efficient (more tasks, faster and less cost), excellent (productive and competitive) and successful (with benefits) ensuring customer satisfaction.

If your organization relies on departments concerned about their individual goals, and its pillars are the hierarchy, control and bureaucracy, you are limiting the performance of staff to have the flexibility demanded by the market.

In a competitive environment like today, full of turmoil and uncertainty, companies are aware that their efficiency depends of its processes (understanding a process as a set of tasks with an order of realization in time to get an outcome) and agility of response to both unexpected and foreseeable situations.

To optimize processes, we will need to document, automate, analyze and monitor business processes, but not in terms of functions (marketing, sales, production, customer service ...) but in terms of processes from beginning to end and across all departmental boundaries. Thanks to BPM (Business Process Management - Business Process Management Business), a management discipline that includes methods, tools and technology, it is possible to pursue the continuous improvement of the operation of business activities, helping employees manage their work, resolve quickly and efficiently their tasks, facilitate collaboration among colleagues and departments, and correctly make decisions with a focus on the achievement of objectives in the short, medium and long term.

The implementation of process management has emerged as the most effective discipline of business management for all types of organization. Many examples confirm the validity of this management discipline. Thus, companies are able to reduce design times product by 50% by improving the "time-to-market" with more competitive and more profitable products; improve the efficiency of call centers by 60%, reducing costs, increasing customer satisfaction and improving resource management; reduce order management time by 80% with cost savings, increasing customer satisfaction and obtaining higher returns; 50-60% reduce administrative costs in almost any process, obtain significant financial savings.